Terms and Conditions: K-Tec Racing Limited

Your contract with K-Tec Racing

General

Communication between K-Tec Racing Ltd and the purchaser can be by several different means. Telephone, mobile telephone, email, letter and in person. Communication and calls may be recorded for quality control, security, training purposes and dispute resolution.

K-Tec Racing Ltd shall not be liable to the purchaser where compliance of our obligations to the purchaser are prevented by reasons out of the control of K-Tec Racing Ltd, such as acts of God, war, civil commotion, accident, strike, lock outs, trade disputes, acts or restraints of government, imposition or restrictions of imports or exports.

This agreement is subject to the relevant United Kingdom law and the relevant courts of the United Kingdom.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

To the extent permitted by law, K-Tec Racing Ltd accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.

Please read the terms and conditions detailed below. If there is anything you would like clarification on please do not hesitate in contacting us on 01202 820800


Servicing & Parts

Once a sale transaction has been agreed and a deposit payment has been received by K-Tec Racing Ltd the contract is effective. The necessary arrangements will be put into place. Therefore cancellation or withdrawal of an order will result in the deposit amount being held by K-Tec Racing Ltd.

While K-Tec Racing Ltd will make every effort to complete the service by the estimated completion date, we will not be liable for any claim for compensation of any description that may result from delay due to reasons beyond our control. If delay arises in this way, we will contact you to agree an alternative delivery date.

If you, the purchaser, cannot pay for and/or take delivery of your completed vehicle or parts within 21 days of us notifying you that the vehicle is ready, we will treat the contract as cancelled. If this happens or you cancel the contact for any other reason, we will sell or remove the parts. K-Tec Racing Ltd will be entitled to recover additional costs we incur in removing the parts plus any reduction in the sale price achieved.

The parts / service will belong to K-Tec Racing Ltd until the total purchase price has been paid in full and cleared our bank account.

Warranty applies to road use only.

If the manufacturers recommended retail price or K-Tec Racing Ltd selling price is significantly increased we will liaise with you so that the necessary arrangements can be made.

K-Tec Racing Ltd endeavours’ to correctly market each product / vehicle, however we cannot be held responsible for errors in published details.

K-Tec Racing Ltd require the customer to collect their vehicle in person from our premises and return the vehicle to our premises should the case of warranty, further diagnosis or repair be required.  K-Tec Racing Ltd is not responsible for any costs involved in doing so.

K-Tec Racing Ltd cannot guarantee the appearance and/or colours of products presented on the website. All sizes and dimensions are approximate.

K-Tec Racing Ltd takes every care to test the quality and performance of our goods and services however we cannot guarantee specific performance expectations.

Parts removed during a service/upgrade/general repairs, if not collected within 4 weeks, will be disposed of by K-Tec Racing Ltd.


Dyno Terms & Conditions

Before commencing a power run you will be asked to agree with, and sign, a disclaimer stating the following.

POWER RUN: This consists of carrying out a full throttle power test to determine bhp and torque at the wheels and calculated flywheel figures. At the same time, where possible, we will monitor boost and fuelling using an exhaust gas analyser and wideband lambda sensor. Our charge for a power run is £45 plus VAT.

FULL DYNO SESSION: Checks are carried out on ignition operation, fuelling system, engine management fault codes and live data. Adjustments are made where possible. We carry out a full throttle power test to determine bhp and torque at the wheels and calculated flywheel figures. At the same time, where possible, we will monitor boost and fuelling using an exhaust gas analyzer and wideband lambda sensor. Our dyno diagnostic labour rate of £85 per hour plus VAT will apply (this is separate to the cost of the power run).

DIAGNOSTICS: Where diagnostics are required to fault find, our diagnostic labour rate of £85 per hour plus VAT will apply (this is separate to the cost of the power run).

PRE-TEST CONDITIONS - The customer must make sure the vehicle is in a fit state to dyno test. All fluid levels must be checked and topped up by the customer before testing. Tyres must be in good condition and correctly inflated. The cooling system must be free from defects and functioning correctly. The exhaust must be gas-tight as samples will need to be taken from the tail pipe and any leaks will dilute these readings. Finally, the vehicle must have adequate fuel of the correct octane rating.

A fuel surcharge will apply if K-Tec Racing Ltd is required to add additional fuel. This charge will be levied at the discretion of K-Tec Racing Ltd.

For the purpose of accurate performance testing and for best results the customer must be satisfied that all relevant components are in good serviceable condition; such components include, but are not limited to, spark plugs, injectors, turbochargers and ignition system. Please be aware that test results may not represent the true performance of the vehicle if such components are in poor condition.

The rolling road may be used to establish the cause or source of a given issue.

There must be means to attach securing straps to the vehicle. If not, we may be unable to perform the power test. In such circumstances, you may still be charged for the time allocated to the rolling road.

SAFETY: The customer must comply with all safety instructions given by K-Tec Racing Ltd personnel from time to time, particularly with regard to safe distances and noise protection. Customers must also observe safety notices and signage at all times. Failure to adhere to safety instructions will result in immediate cessation of all rolling road testing until the testing area has been made safe. Charges for abortive tests will apply.


Goods Sales & Returns

In the following terms and conditions:- The terms “We” and “Us” refers to K-Tec Racing Ltd either alone or together with you, as the context requires; “You” means the person ordering goods subject to these terms and conditions;

Parts are subject to variations in pricing due to exchange rate fluctuations and external pressures. You will be notified if prices change after an order has been placed. Payment must be made prior to despatch. Full address details and contact details must be provided at point of ordering. K-Tec Racing Ltd reserves the right not to supply a company or individual at our discretion.

Warranty applies to road use only.

Prices and Payment

The prices for the goods displayed in the online shop are in Pounds Sterling (GBP) and are exclusive of VAT (Value Added Tax). The applicable VAT charges (if applicable) and delivery costs will be displayed and added to the overall cost of the order when proceeding with payment.

The order will not be accepted until valid contact details and payment details have been supplied.

Consumers Rights of Withdrawal (For Customers Within The EU)

Under EU legislation (Directive 97/7/EC) distance purchase items are covered by a seven day returns period which begins on receipt of the goods. The cost of returning the goods remains the obligation of the customer. If you wish to cancel the order you can phone us on +44(0)1202 820800 or email us at sales@k-tecracing.com.

Our returns and refunds policy

If the parts are faulty or damaged on delivery we will endeavour to exchange the product or issue a refund. Goods must be returned to K-Tec Racing Ltd in original packaging without being installed or used with all relevant seals and enclosures intact within 14 days of receipt.

If you have ordered in error, subject to a restocking charge of not less than 10% of the value of the order we will issue a refund ( *exclusions apply). Goods must be returned to the Company in original packaging (and without being installed or used and with all relevant seals and enclosures intact) within 14 days of receipt by the buyer.

* Exclusions: Products made to specific requirements or non stock items specifically ordered are excluded.

In all circumstances any action shall be subject to the buyer producing proof of purchase and returning goods carriage paid.

Please ensure that you have received and checked your order in full before arranging fitment or installation of parts as no liability will be accepted for any costs incurred.

This does not affect your statutory rights. Our details

K-Tec Racing Limited
KTR House
Bournemouth Road
Charlton Marshall
Dorset
DT11 9NE

Company Reg no. 04399995 VAT Registration no. GB 758290401